Belfast Telegraph

RBS apologises for ATM problems

Royal Bank of Scotland (RBS) has apologised after customers were unable to withdraw cash from some ATM machines.

A spokeswoman for the bank group said the problem affected some RBS, NatWest and Ulster Bank customers who were unable to use other banks' cash machines.

She said: "Between around 10.40am and 13.15pm today, some of our customers were unable to use other banks' ATMs. This has now been resolved.

"Throughout this time customers were able to use RBS, NatWest and Ulster bank ATMs.

"We apologise for the inconvenience caused."

The spokeswoman was unable to confirm which parts of the country or how many customers were affected.

On Twitter, customers vented their frustration at the problem.

Alex Thomas wrote: "Perfect! Off into town to watch the two footy derbies and can't get any money out, due to a problem with Natwest cards."

Tom Nicklin added: "Once again, well done #natwest for royally screwing over your customers. Why would I want to withdraw cash on a Saturday eh?"

Another Twitter user said: "Great Natwest down can not draw any money out from any cash machine. No branch nearby. Saturday ruined."

Martin Everand tweeted: "Seem @NatWest_Help are having problems. Tried 3 cash machines but can't get any cash out."

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