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RBS technical glitch hits Ulster Bank accounts as payments go 'missing'

By Claire McNeilly and Holly Williams

Published 17/06/2015

Ross McEwan
Ross McEwan

Ulster Bank has suffered another glitch - a day after the boss of its parent company said it shouldn't happen again.

Customers have been reporting missing payments and banking problems in a blunder that's reminiscent of the 2012 debacle when a computer crash saw thousands of clients locked out of their accounts for weeks.

But in an interview with the Belfast Telegraph on Tuesday Ross McEwan, head of Royal Bank of Scotland, told the Belfast Telegraph that they "now have some every robust systems in place".

He added: "Having had the catastrophe of 2012, we have now built a lot of resilience back into the bank, which we're very proud of."

Around 600,000 bank account payments went missing after the technical glitch at NatWest owner Royal Bank of Scotland.

The group said an issue with its "overnight process" meant some customers of NatWest, Royal Bank of Scotland, Ulster Bank and private bank Coutts had not seen credits or direct debits applied to their accounts.

An RBS spokesman said the issue had been identified and fixed, but it was still working to retrieve missing payments.

He said: "We are working to get this resolved as quickly as possible and apologise to customers for the inconvenience caused.

"To any customers concerned about the implications of this issue we advise them to get in touch with our call centres or come into a branch where our staff will be ready to help.

"We will ensure no customers are left out of pocket as a result of this issue."

NatWest's Help Twitter account has been bombarded with tweets from worried customers who have woken up this morning to find payments missing from their accounts.

The group was not able to confirm how many customers had been affected, but said it was not all accounts.

NatWest and RBS have been hit by a number of embarrassing IT glitches in recent years. In 2013, RBS's online service was disrupted by a denial-of-service attack.

Last November, the state-backed group was hit with a £56 million fine from the Bank of England and City watchdog Financial Conduct Authority after a computer failure in 2012 saw as many as 6.5 million customers unable to make payments for as long as three weeks.

Guy Anker, the managing editor of, said: "This is a hugely worrying time for those affected. It's vital anyone with an RBS, NatWest, Ulster or Coutts account that was expecting money today or is expecting money to go out, say to pay a bill, checks their account immediately."

He added: "If you were due to make important payments today such as your mortgage, rent or utility bills, then ensure you let the other person or company know as soon as possible."

Are you an Ulster Bank customer hit by the latest glitch? Email or call 02890 264484

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