Belfast Telegraph

Ulster Bank hit by fourth IT glitch

BY CLAIRE MCNEILLY

There were more problems for Ulster Bank customers after an overnight payment system fault delayed customers receiving euro payments.

It is the fourth IT failure since, and including, a total systems meltdown in June 2012 which, in some cases, took over a month to resolve.

The latest complaints came when some 'inward credit transfers' were delayed, although the glitch was fixed before noon yesterday.

Ulster Bank said all outstanding payments have now been made and it also apologised to customers who had been affected.

A statement said: "Some files were delayed through our payment system overnight and these payments have now been made.

"We apologise for this delay and if any customers have been left out-of-pocket, we will put this right."

The Belfast Telegraph understands that only a relatively small number of customer accounts were impacted upon during the latest technical episode.

An apology was subsequently posted by the bank on its Twitter helpdesk service.

Belfast Telegraph

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