Belfast Telegraph

Water firm 'improves services'

Northern Ireland Water has improved its services to customers, the Consumer Council has said.

Reduced sewer flooding and fewer households suffering from low water pressure are among the improvements noted.

Antoinette McKeown, chief executive of the Consumer Council, said: "This report shows the improvements made to the services provided by NI Water (Northern Ireland Water).

"When we made our recommendations, we promised consumers that we would act on what they told us.

"This report is evidence of this; but more importantly it is evidence of how only by listening to consumers and putting their concerns and needs at the centre of our public services can we improve them in a way that delivers for consumers."

Ms McKeown added: "Consumers must have confidence in their public services as well as the organisations entrusted to provide them.

"As well as summing up the work done, the report will help build consumer confidence in those charged with delivering and improving their water and sewerage services as they know that the Consumer Council is acting on what they told us."

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