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£100 in vouchers for stranded flyers

By Peter Woodman

Passengers whose flights were cancelled amid chaotic scenes at Gatwick Airport on Christmas Eve are to be offered £100 vouchers "as a gesture of goodwill".

The disruption at the West Sussex airport is being looked into by the Civil Aviation Authority.

Yesterday, Gatwick said it had set up its own inquiry, with a report due in February.

Flooding led to power outages at Gatwick which resulted in a number of flight cancellations and long delays for travellers.

Some passengers were at Gatwick for as long as 12 hours, only to be sent home after learning their flight had been axed.

Gatwick chief executive Stewart Wingate said: "We appreciate that lots of our passengers were travelling to be with their families over the festive period and we are sorry that flights were cancelled and passengers disappointed.

"With this in mind, London Gatwick will be offering £100 of high street vouchers to each passenger whose flight was cancelled on Christmas Eve as a gesture of goodwill."

Gatwick said passengers whose flights were cancelled should email customer.services@gatwick airport.com with evidence of their booking on a flight due to depart from or arrive at Gatwick Airport on December 24 and with their postal address.

Subject to verifying details, a voucher for £100 will be posted to passengers within 28 days.

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