Belfast Telegraph

Home News UK

101 and 111 number faults resolved

People reporting non-urgent police and medical matters were hit by technical faults on the 101 and 111 numbers today.

Both services had problems for up to two hours before the difficulties were resolved.

The Metropolitan Police tweeted at 11am that there were problems with the 101 number and asked people to visit their local station to report non-urgent crime.

Another tweet said: "999 calls remain unaffected but Londoners are reminded to only use this in an emergency."

Humberside Police tweeted: "We can confirm that 101 is not working nationally. Fault lies with some kit in Birmingham which is being worked on."

Many other forces around the country told the same story, including north of the border where a posting on the official Police Scotland Twitter feed stated: "We are aware of an issue when dialling 101. Please call 01786 289070 instead. In an emergency always call 999."

West Midlands Ambulance Service said that a national telecommunications fault had resulted in most calls to NHS 111 call centres in England, including the one that it runs, not being connected.

"The telecoms provider is aware of the problem and is working to fix it," it said.

Later a spokeswoman for NHS England said: "The NHS 111 is now working normally. A previous technical issue has been resolved. The public should use the service as normal."

Staffordshire police tweeted that the national 101 problem had been resolved, and asked people to start using it again, and other forces confirmed that the number was now working in their areas.

Northumbria Police said the 101 system was working again.

In a statement the force said: "The Northumbria Police 101 system is now working fully again.

"It had been experiencing problems earlier today.

"The emergency 999 number was not affected."

A Home Office spokesman said: "There was a technical problem affecting the 101 service this morning but we have worked with our supplier, Vodafone, to address this and can now confirm that this issue has been resolved."

NHS England said: "NHS 111 is now working normally. A previous technical issue has been resolved. The public should use the service as normal. The national divert and back up lines in place for NHS 111 worked to ensure that disruption for those phoning the service was kept to a minimum."

Vodafone fixed line corporate services provide the telephony support for NHS 111.

A Vodafone spokeswoman said: "We can confirm that this morning an issue with one of our fixed line call routing systems temporarily affected the services we provide to a number of organisations.

"However, our engineers have worked hard to resolve the issue as quickly as possible and services have now been restored.

"We will continue to monitor the service closely and will be carrying out a full investigation into the issue. We apologise for any inconvenience caused."

Regulator Ofcom said it was in contact with Vodafone to understand fully the issues that had affected 101, 111 and other organisations' telephone numbers.

A spokesman said: "The company has assured us that the problems have been resolved and we will be investigating as a matter of urgency."

Your Comments

COMMENT RULES: Comments that are judged to be defamatory, abusive or in bad taste are not acceptable and contributors who consistently fall below certain criteria will be permanently blacklisted. The moderator will not enter into debate with individual contributors and the moderator’s decision is final. It is Belfast Telegraph policy to close comments on court cases, tribunals and active legal investigations. We may also close comments on articles which are being targeted for abuse. Problems with commenting? customercare@belfasttelegraph.co.uk

Popular

From Belfast Telegraph