Belfast Telegraph

UK Website Of The Year

Home News UK

Ariana Grande's Manchester benefit concert: Touts will have tickets cancelled, warns Ticketmaster

Touts attempting to profit from Ariana Grande's benefit concert in Manchester on Sunday will have their tickets cancelled, the event's official ticketing company said.

Ticketmaster are performing regular checks across social media and said they were taking a "zero-tolerance" approach to online touting of the event, which is raising funds for victims of the Manchester Arena attack.

Stars including Justin Bieber, Katy Perry, Coldplay, Take That and Miley Cyrus will join Grande at the One Love Manchester concert with the £40 tickets snapped up in less than 20 minutes on Thursday.

Following the general sale, dozens of people were seen on social media and eBay offering to sell their tickets at an increased price after major secondary ticketing sites Seatwave, Get Me In, Viagogo and Stubhub all pledged to not allow the reselling of tickets on their websites.

eBay said they were immediately remove any listings attempting to profit unfairly from the terror attack which killed 22 people and left dozens more injured.

Ticketmaster said in a statement on their Twitter account: "We're working hard to get tickets direct to fans. We are cancelling tickets of those who are reselling wherever possible."

Earlier, they revealed all fans who attended Grande's targeted gig at the Manchester Arena will be given free passes to the benefit concert, regardless of where they purchased their tickets.

All net ticket proceeds of the show will go directly to the We Love Manchester Emergency Fund, set up by Manchester City Council in partnership with the British Red Cross to support grieving families and victims of the attack.

Michael Dugher, chief executive of industry body UK Music, praised the efforts to clamp down on touting.

The former culture, media and sport shadow secretary said: "It would be disgraceful to fleece fans using an occasion like this, charging a mark-up which would go in the touts' pockets rather than helping people caught up in this tragic event.

"We welcome the efforts of site operators to clamp down on resales and we would urge people to think twice about buying any tickets through social media or from touts outside the event on the night."

Free tickets for those that attended Manchester Arena gig

All Ariana Grande fans who attended the pop star's targeted Manchester Arena gig will be given free passes to Sunday's benefit concert regardless of where they purchased their tickets.

Registration to apply for the free tickets has been extended for those who were at last week's event when suicide bomber Salman Abedi detonated a device, killing 22 people and injuring dozens of others as fans left the venue.

Following the attack, Grande vowed to return to the city and this Sunday will be joined by a host of other music stars including Justin Bieber, Katy Perry, Coldplay, Take That and Miley Cyrus for the One Love Manchester benefit concert at the Old Trafford cricket ground.

Concerns had been raised by those who purchased their initial Grande tickets through third party websites such as Viagogo or Get Me In that they would not receive free passes to the fundraising event.

The initial registration for the free tickets closed at 4pm on Wednesday; however, Ticketmaster said that would now be extended until 2pm on Thursday for "all fans who were at the show, regardless of where they bought their tickets".

In a statement they said: "We understand that there are a number of fans who didn't receive an email this morning with regards to free tickets for One Love Manchester.

"We worked through the night and verified thousands of original bookings although there were some we could not verify.

"To help us verify that fans were at the show, they must register on this link https://manchester_benefit.ontouraccess.com/ and provide their booking reference and information about where they bought their ticket, including the venue box office, or primary and secondary ticketing websites.

"We would like to reassure any fans that were at the show that they will receive a free ticket for One Love Manchester, provided we can verify their initial booking."

On Thursday morning, general sale tickets for the all-star benefit concert sold out in less than 20 minutes. Ticketmaster's website struggled under the weight of massive demand, with 140,000 fans attempting to snap up the £40 tickets online, and many shared screengrabs of the site crashing on Twitter.

Others were pleased to get the opportunity to remember those who died or were injured in the attack, with Joel Hernon celebrating buying tickets by saying he felt "so honoured to have the opportunity to celebrate Manchester's strength on Sunday".

Another user, Karl, wrote: "Over the moon to be attending One Love Manchester on Sunday and not forgetting that we are supporting those affected."

Ticketmaster said: "With over 450,000 searches on our site for One Love Manchester over the last 24 hours, demand was always going to be extremely high."

They confirmed secondary ticket sites such as Viagogo had agreed not to resell tickets for the benefit concert on their websites.

All net ticket proceeds of the show will go directly to the We Love Manchester Emergency Fund, set up by Manchester City Council in partnership with the British Red Cross to support grieving families and victims of the attack.

Belfast-owned live events company Central Fusion, which will be operating all the bars at the concert, will also be donating its profits to the fund.

Belfast Telegraph Digital

Popular

From Belfast Telegraph