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BT customers facing calls and internet price hikes

By Dominic Harris

Published 24/07/2015

BT broadband prices will also increase by almost 7%
BT broadband prices will also increase by almost 7%

BT customers face paying more for their phone calls and internet access after the company announced a raft of price hikes.

Calls to landlines and mobiles are rising, along with monthly line rental and call plans, with the changes coming in on September 20.

Broadband prices will also increase by almost 7%, the company said.

BT said its price rises come on the back of similar increases by other telecoms providers, including Sky, TalkTalk and Virgin Media.

Among the increased charges are:

  • Calls to UK landlines and 0870 numbers for customers not on call inclusive packages will rise from 9.58 pence a minute to 10.24p, while the set-up fee for landline calls, charged each time a call is connected, goes from 15.97p to 17.07p.
     
  • Calls to mobiles from a BT landline will rise from 12.77p to 13.65p a minute.
     
  • Standard line rental is to rise from £16.99 to £17.99, while line rental plus goes up from £18.99 to £19.99.

Monthly call plans are also set to increase. BT's unlimited anytime calls package will rise from £7.45 to £7.95 a month, for people who signed up before June 20 last year, while unlimited evening and weekend calls go from £2.12 to £2.26 for the same customers.

Those who have bought the packages since then will see the unlimited anytime calls rise from £7.50 to £7.95, while unlimited evening and weekend calls go from £3 a month to £3.20.

The cost of receiving paper bills will also increase, from £1.59 to £1.70.

John Petter, chief executive of BT Consumer, said: "We realise that customers never welcome price rises, but we have ensured that low-income customers avoid price rises

"And we continue to highlight money-saving options for all customers, including those who just want a great value package of a line and calls, such as Home Phone Saver 2018.

"We have also introduced a double data offer for broadband customers who sign another contract and free calls to BT Mobiles included in calls packages."

A Which? spokeswoman said: "Telecoms companies will struggle to justify above-inflation price hikes unless there are significant improvements in customer service, especially to people facing mid-contract increases who thought the price they pay was fixed.

"Unhappy BT customers who are affected have the right to leave without paying a penalty."

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