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Commuter trains 'like Wild West'

Published 23/04/2015

London Transport Commissioner Sir Peter Hendy says NR is under fire
London Transport Commissioner Sir Peter Hendy says NR is under fire

London's Transport Commissioner has lashed out at commuter rail services, labelling some trains as "like the Wild West".

Passengers then have to deal with "people like the Gestapo who get on and fine everyone they can", added Sir Peter Hendy.

He said: "People hate the suburban rail service. They hate it."

Sir Peter added that Network Rail (NR) was "under fire" and that their chief executive Mark Carne was "a nice bloke" but no-one was listening to his ideas because NR "can't fix London Bridge" where today's delays were the latest to hit the south London station.

Sir Peter's views came in an interview with Management Today publication.

He said: "If you make a mistake on your Oyster card on the Tube, we'll refund it. On South West Trains, they'll fine you. That's a big philosophical difference.'

'On (the) Southeastern (train company) the trains are like the Wild West. They are shit, awful. And then every now and then some people who look like the Gestapo get on and fine everyone they can. It doesn't improve your day, does it?'

Sir Peter continued: "Take Network Rail. I take no pleasure in saying this, but it's under fire at the moment. The chief exec is a nice bloke and he has this idea about the digital railway and getting the most out of the railway in the next 30 years - but no one is listening because they can't fix London Bridge."

A Southeastern spokesman said: "We are really proud of our frontline teams and the work they do every day, helping hundreds of thousands of passengers. It is disappointing that Peter Hendy's comments do not reflect their dedication and hard work."

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