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Delayed fliers miss out on millions in compensation

By Vicky Shaw

Published 08/08/2015

Delayed airline passengers are potentially missing out on millions of pounds of compensation, according to an investigation by Which?.

The consumer group found that in the space of a year, between June 2014 and May 2015, 37m passenger journeys to or from the UK were delayed by 15 minutes or more.

With more than 9,000 flights delayed for three hours or more, around 900,000 passengers are potentially eligible to receive compensation, it said, based on an average of 97 passengers being on a flight.

Which? also surveyed more than 7,000 of its members to find out more about their experience of flying with an airline from a UK airport.

It found only four in 10 (38%) people claimed compensation following a delay, which it said suggests consumers could be missing out on millions of pounds.

Half of those delayed said they received no support or information about the delay from the airline.

Passengers travelling within the EU who are delayed for more than three hours could be entitled to up to £282 in compensation, which rises up to 600 euro £422 if the journey is over 2,170 miles.

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