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First Direct tops survey for banking satisfaction

By Vicky Shaw

First Direct, Nationwide Building Society and the Co-op have topped a current account service satisfaction survey, while the Royal Bank of Scotland (RBS) has taken bottom place.

The MoneySavingExpert.com survey put First Direct in first place again - with 90% of customers describing its service as "great".

First Direct has been unbeaten since MoneySavingExpert started the twice-yearly survey in 2010. Just over one-third (37%) of customers put the RBS service as "great", keeping it in 11th place.

Major banks Barclays, HSBC and RBS's sister bank NatWest were also towards the bottom in the survey of 6,000-plus people.

Guy Anker, managing editor of MoneySavingExpert.com, said: "The results of our poll show the old-school banks are still stuck at the bottom of the table, and if they don't up their game, they'll lose even more customers."

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