Belfast Telegraph

Home News UK

Mobile signal loss angers O2 users

Phone provider O2 said it is launching a "full investigation" after people across the country lost signal to their mobile phones.

Business Secretary Sajid Javid was among the disgruntled customers who lost reception yesterday - some for up to five hours - and told the company to "sort it out" on Twitter.

Signal problems were reported in Manchester, Bristol, Birmingham, Glasgow and parts of Northern Ireland and London.

Normal service was restored shortly before midnight last night and the provider said it would be trying to identify the source of the disruption.

It said in a statement: "Further to our previous messages where some customers experienced some problems accessing our network, we can confirm that service returned to normal at 23.35 yesterday.

"We apologise for any inconvenience caused to those customers affected and we will now begin a full investigation to identify the root cause."

Customers were advised to switch their phones on and off if they were still experiencing difficulties, as O2 apologised to people on Twitter.

It tweeted one person: "Sorry Graham, all services should now be back up and running. A reboot should help."

Annoyed customers took to social media to vent their frustration.

Mr Javid tweeted: "No signal, O2. Please sort it out."

Emmerdale star Michelle Hardwick said: "Thanks everyone! Come on O2, I want my signal back please!"

Your Comments

COMMENT RULES: Comments that are judged to be defamatory, abusive or in bad taste are not acceptable and contributors who consistently fall below certain criteria will be permanently blacklisted. The moderator will not enter into debate with individual contributors and the moderator’s decision is final. It is Belfast Telegraph policy to close comments on court cases, tribunals and active legal investigations. We may also close comments on articles which are being targeted for abuse. Problems with commenting?


From Belfast Telegraph