Now easy to switch telecom firms
Consumers will find it easier to switch landline and broadband providers under new proposals announced by Ofcom.
Under the changes, the new provider will handle the switch on behalf of the consumer under a single process governing all companies.
Consumers currently face different switching processes depending on the providers involved and the type of service.
Ofcom said the system causes confusion and seems difficult, which can prevent consumers from moving to a better deal.
Under the single system, providers will have to keep a record of every customer's consent for any switch to protect them from being deliberately transferred to a different provider without consent – a practice known as "slamming". The regulator has also set out measures to help prevent consumers losing their service during the changeover.
Ofcom's consumer group director Claudio Pollack described the move as a "milestone".