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Passengers rage as glitch sees chaos at BA check-ins hit at Heathrow and Gatwick

By Neil Lancefield

Published 19/07/2016

Phillip Schofield posted a series of angry messages directly to BA on social media
Phillip Schofield posted a series of angry messages directly to BA on social media

British Airways passengers suffered severe disruption at the UK's two busiest airports due to a glitch in the airline's new check-in system.

There were long queues at Heathrow and Gatwick as travellers were delayed from going through to the departure lounge.

TV presenter Phillip Schofield posted a series of angry messages directly to BA on social media after being held up at Heathrow for more than two hours on Sunday before returning home.

He claimed there was "not one single member of staff to talk to", adding: "It's not that there's a problem, they happen. There's no announcements, no info when the planes left, no help at all."

Schofield, who hosts This Morning, also sent the airline a photo of the packed check-in area with the caption: "Plane leaves in half an hour, been in the queue for 2 hours and not one member of staff to talk to. Love you usually, today you are s***."

BA began installing its new system at airports across the world in October and the roll-out was completed around two months ago.

A spokeswoman for the airline said: "Our IT teams worked very hard to quickly fix a short-lived problem with our check-in system. We are sorry for the delays some customers had as they checked in for their flights."

Disgruntled passengers also expressed their frustration to BA on Twitter.

Ben Middleton said he had received no apology for the "awful queues" at Gatwick, while Rachel Carter pledged to travel with easyJet in future due to BA's "shocking service".

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