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Phone and internet problems for BT broadband customers

Published 29/07/2015

BT warned the issues could last into next week
BT warned the issues could last into next week

BT broadband customers across the UK are reporting problems with both their phone lines and internet connections, as the firm warned the issues could last into next week.

The service status page of the BT Broadband website currently shows a number of logged issues across the telecoms company's network, with multiple areas around the country, ranging from Newquay to Manchester, affected by outages.

A message on the site says: "A small number of our customers in the areas shown below, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Services can be affected by a variety of reasons such as damage caused by third parties or cable theft."

BT is yet to offer any further comment on the issues, some of which are estimated to not be cleared until August 3.

Some BT users have used social media to report their connection problems, with Twitter user Sydney Walsh posting: "My internet will be the death of me, BT sort it out?"

The telecoms giant has acknowledged the issues, tweeting in response to one customer: "I'm really sorry, we are aware that this is affecting some of our customers and are looking into it."

BT is encouraging customers to keep checking the service page of their website for updates.

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