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Sky Ofcom probe after contract cancellation complaints

By Vicky Shaw

Published 06/08/2015

Ofcom probe will look at Sky's TV, phone and broadband services
Ofcom probe will look at Sky's TV, phone and broadband services

Sky is being investigated by a regulator following concerns that customers are being left unable to cancel at the end of their contracts.

Ofcom has opened the probe, which will look at Sky's TV, phone and broadband services.

The regulator launched the investigation after monitoring the way that providers across the board give customers opportunities to cancel their contracts. It has also been looking at patterns in complaints.

Rules overseen by the regulator mean that providers must not make it difficult for customers to leave a contract when they have a right to.

Telegraph Money has reported that it had found that a number of readers who wrote to the company to cancel found that their subscription remained in force.

A spokeswoman for Ofcom said it is not known how long the investigation will take. Investigations can often last between six and nine months.

The regulator will be speaking to consumers and continuing to monitor complaints during its investigation and it encouraged people who are having problems to make a complaint.

Consumers can find out more about making a complaint by going to Ofcom's website - consumers.ofcom.org.uk/complain.

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