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The erring taxman says it with flowers

By Ryan Hooper

As many people with a guilty conscience will testify, few things grease the wheels of forgiveness quite like a bouquet of flowers.

So it should not come as too much of a surprise that the taxman also makes floral arrangements his gift of choice as a goodwill gesture to business owners and members of the public inadvertently wronged by the Customs calculator.

Figures released by HMRC show the taxman dispatched 106 publicly-funded bouquets as part of apologies to customers between January 1, 2009 and July 1, 2014, for reasons including making incorrect payment demands.

A spokesman said flowers "may have formed part of a wider financial redress package to customers".

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