Transport for London urged to ‘up their game’ on reducing Tube noise levels
Data shows 963 noise complaints were made last year.
The number of Londoners complaining about noise from passing Tube trains has almost trebled since 2012, figures show.
Residents in the capital have reported sleepless nights and problems renting out their properties because of rumbling from London Underground services.
Last year some 963 complaints were made, up from 322 four years earlier, according to data from the mayor’s office obtained by Labour London Assembly Member Andrew Dismore. He urged Transport for London (TfL) to “up their game” in supporting people affected by the issue.
At a London Assembly Environment Committee hearing in March, residents reported noise of 52 decibels, which is 12 decibels above the level recommended by the World Health Organisation.
Some Londoners claim the launch of the Night Tube in August last year has exacerbated the problem, with claims sound levels which are acceptable during the day are preventing sleep at night.
Mr Dismore, Assembly Member for Barnet and Camden, said he was “not in the least bit surprised” that complaints are going up.
He went on: “Many of my constituents have experienced the consequences of Tube noise in their home, and have been very disappointed with TfL’s response. It is clear they do not have a proper process in place to deal with noise complaints.
“Proposed solutions, such as a fence at East Finchley to reduce the noise impact on residents, have been rejected.
“Whilst the Tube, and the new Night Tube, is of course vital to the capital, we cannot sideline the needs of those who live near the tracks. TfL need to up their game and ensure everything that can be done to help residents is done, and is done quickly.”
Brian Woodhead, operations director for London Underground, said: “We understand how important it is to minimise noise for our neighbours and we are doing what we can to reduce it.
“Our team of engineers dedicated to decreasing Tube noise carried out a huge programme of preparatory work ahead of the launch of the Night Tube, replacing and grinding over 500km of track and introducing new resilient track fastenings and shock absorbent fixings, which help reduce the sound when trains run over them.”
He urged anyone concerned to contact TfL.