Belfast Telegraph

Home News UK

UK airlines reject their rankings in 'worst list'

By Neil Lancefield

Two of the UK's leading airlines have been ranked in the top three of a list of the world's worst carriers.

EasyJet was at number two and Virgin Atlantic at number three - both behind Portuguese carrier SATA - in the table compiled by AirHelp, a company that handles compensation claims for delayed flights.

More than 30 airlines were given scores based on their punctuality, the length of time it takes them to make a payout and the number of times legitimate claims are refused.

EasyJet defended its record on compensation payments.

A spokesman for the low-cost carrier said: "We do not recognise these findings. EasyJet has been commended by its regulator the CAA (Civil Aviation Authority) for its handling of EU261 claims and we will always pay compensation when it is due."

A Virgin Atlantic spokesman said: "We strongly question the validity of this report. We do everything we can to respond as quickly as possible and on average pay all eligible EU261 claims 14 days after receipt."

Belfast Telegraph

Popular

From Belfast Telegraph