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Virgin Media issue warning for customers over security

By Josie Clark

Virgin Media is advising more than 800,000 customers with a specific router to change their password immediately after an investigation found hackers could gain access to it.

Virgin Media said the risk to customers with a Super Hub 2 router was "small", but advised them to change both their network and router passwords if they were still set as the default shown on the attached sticker.

The advice followed a Which? snapshot investigation that found hackers could gain access to home networks and connected appliances in as little as four days.

Ethical security researchers SureCloud gained access to the Super Hub 2, although Virgin Media said the issue existed with other routers of the same age, not just their model.

A Virgin Media spokesman said: "The security of our network and of our customers is of paramount importance to us.

"We continually upgrade our systems and equipment to ensure that we meet all current industry standards.

"To the extent that technology allows this to be done, we regularly support our customers through advice and updates and offer them the chance to upgrade to a Hub 3.0 which contains additional security provisions."

The Which? study tested whether popular smart gadgets and appliances, including wireless cameras, a smart padlock and a children's Bluetooth toy, could stand up to a possible hack.

Some of the devices proved harder than others to infiltrate, such as the Amazon Echo, but eight out of 15 appliances were found to have at least one security flaw.

The test found that the Fredi Megapix home CCTV camera system operated over the internet using a default administrator account without a password, and Which? discovered thousands of similar cameras available for anyone to watch the live feed over the internet.

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