A nurse's refusal to perform cardiopulmonary resuscitation (CPR) on a dying 87-year-old woman despite desperate pleas from an emergency dispatcher has prompted outrage and triggered a criminal investigation.
Lorraine Bayless collapsed in the dining room of a retirement home in Bakersfield, California, that offers many levels of care. She resided in the independent living building, which state officials said is like a senior apartment complex and does not operate under licensing oversight.
A harrowing 7-minute, 16-second 911 call raised concerns that policies at senior living facilities could prevent staff from intervening in medical emergencies and prompted demands for legislation to prevent a repeat of what happened last Tuesday.
An unidentified woman called from her mobile phone, and asked for paramedics to be sent to help the woman. Later, a woman who identified herself as the nurse got on the phone and told dispatcher Tracey Halvorson she was not permitted to do CPR on the woman.
Ms Halvorson urged the nurse to start CPR, warning the consequences could be dire if no one tried to revive the woman, who had been laid out on the floor on her instructions. "I understand if your boss is telling you, you can't do it," the dispatcher said. "But ... as a human being ... you know, is there anybody that's willing to help this lady and not let her die?"
"Not at this time," the nurse answered.
Ms Halvorson assured the nurse that the home could not be sued if anything went wrong in attempts to resuscitate the resident, saying the local emergency medical system "takes the liability for this call".
Later in the call, Ms Halvorson asked, "Is there a gardener? Any staff, anyone who doesn't work for you? Anywhere? Can we flag someone down in the street and get them to help this lady? Can we flag a stranger down? I bet a stranger would help her. I understand if your facility is not willing to do that. Give the phone to a passer-by. This woman is not breathing enough. She is going to die if we don't get this started, do you understand?"
Sergeant Jason Matson of the Bakersfield Police Department said its investigation so far had not revealed criminal wrongdoing, but the probe is continuing.
The executive director of the Glenwood Gardens home, Jeffrey Toomer, defended the nurse in a written statement, saying she followed the facility's policy. "In the event of a health emergency at this independent living community, our practice is to immediately call emergency medical personnel for assistance and to wait with the individual needing attention until such personnel arrives," Mr Toomer said. "That is the protocol we followed."