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Article on management consultants is spot on

Johann Hari's article about management consultants is spot on. My employer sent me and some other engineers on a course run by a management consultancy firm that was advising the company on improving maintenance.

I imagined that the consultant giving the course was a graduate engineer, but not a bit of it. She had no previous experience in engineering, and before becoming a consultant she was a shop assistant. I was not surprised that the advice given by her firm was disastrous and resulted in a big increase in down-time on equipment.



In the ten years before retiring I worked alongside a number of management consultants. Only one really knew what he was doing and he was a professional engineer, but even he didn't tell us anything we didn't already know. We used to joke that a management consultant is someone who borrows your watch to tell you the time – and then keeps it.



John Naylor



Ashford, Middlesex

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