Belfast Telegraph

Monday 26 January 2015

Banking on a reliable service" >
Letters to the editor should be sent to: 124-144 Royal Avenue, Belfast BT1 1EB. E-mail:

Following recent difficulties in attempts to get answers from banks, I have been looking back with some nostalgia to not so very long ago when it was possible to dial straight through to one's local branch without prolonged pressing of buttons, sometimes being cut-off part- way through and then having to repeat the tiresome process.

In those days staff generally knew what they were talking about and managers appeared to be more interested in service standards than in their annual performance bonuses or speculation about the latest takeover bid by well-dressed gents with foreign accents dreaming up new wheezes for relieving customers of their cash.

If I weren't a bit long in the tooth I could be tempted to set up a new local bank with customer service the No 1 priority, an appropriate name possibly being the Northern Ulster Trustworthy Banking Company.

However, as an alternative, I might just decide instead to withdraw whatever cash I've got and hide it under a mattress, thus eliminating the frustrating problem at one fell swoop.

Mere Customer, Newtownards

COMMENT RULES: Comments that are judged to be defamatory, abusive or in bad taste are not acceptable and contributors who consistently fall below certain criteria will be permanently blacklisted. The moderator will not enter into debate with individual contributors and the moderator’s decision is final. It is Belfast Telegraph policy to close comments on court cases, tribunals and active legal investigations. We may also close comments on articles which are being targeted for abuse. Problems with commenting?

Latest News

Latest Sport

Latest Showbiz