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BBC must clarify its position on premium rates

Published 24/07/2015

I WAS extremely interested in the article headlined 'Sounding off on the Nolan Show...' (News, July 22).

As an avid fan of Good Morning Ulster, I remember when the text number 81771 was launched and the presenters said that it was a premium rate number, but that a percentage of each text fee would go to charity.

My company provided me with a mobile phone, but billed me separately through my payslip for personal texts and calls. The 81771 number was confirmed as premium rate, but on the first Nolan TV series Stephen announced that all calls would be charged "at normal rate".

This prompted me to text Good Morning Ulster, Nolan's Radio Show and Talkback repeatedly to ask for assurances that contacting BBC by text still carried the same conditions as announced at the launch.

I was totally ignored and never received so much as an acknowledgement.

Similarly, the BBC Watchdog programme didn't acknowledge a written request, either.

Perhaps the BBC would be willing to clarify the situation for me and other licence fee payers?

MICHAEL SHIELDS

Newtownabbey, Co Antrim

Belfast Telegraph

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