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Chattering staff at the checkout

Published 09/07/2013

OVER the years, when being treated purely as a cash cow by chatting checkout staff, my technique is first to withhold payment until they take notice, pay, then inform them – courteously – that their behaviour is not appropriate, as their attention should be fully on the customer.

Finally, I ask for the manager and inform them that this is not the level of service you expect .


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