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Don't cut off customer care

In these recessionary times, the attitude of some companies toward customers is difficult to understand.

A friend of mine suffered gross disrespect from a major telephone firm recently, because the paying of a bill was just a couple of weeks behind.

With many of us struggling to make ends meet, we tend to leave clearing up some accounts that little bit longer.

Most companies aren't too severe on consumers. However, my friend was not offered such courtesy and arrived home one evening to find her phone not working.

When complaining about the hasty disconnection, little sympathy was forthcoming.

Firms should realise that such an attitude can often lead to customers looking elsewhere for the same services.

GARETH CUMMINS

By e-mail

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