A YOUNG lady with impaired vision was not allowed to fly because she did not possess the paperwork for her guide dog that the airline check-in staff demanded (News, December 13).
On a less serious matter, I have been unable to obtain the address over the phone of an acquaintance to send him a Christmas card from the people who have it, due to the Data Protection Act.
What has happened to showing initiative, or discretion?
Carrickfergus, Co Antrim
COMMENT RULES: Comments that are judged to be defamatory, abusive or in bad taste are not acceptable and contributors who consistently fall below certain criteria will be permanently blacklisted. The moderator will not enter into debate with individual contributors and the moderator’s decision is final. It is Belfast Telegraph policy to close comments on court cases, tribunals and active legal investigations. We may also close comments on articles which are being targeted for abuse. Problems with commenting? email@example.com