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Lack of communication from Belfast City Council over bin procedures is frustrating and confusing

 

I received a sticker on my general waste bin last Thursday (May 4). It advised me not to put food waste into this bin in future, but gave no details of what to do with the food waste.

I went on to the Belfast City Council website to see that I should be placing this waste into bags, provided by the council, which I have never received. I am also entitled to a "caddy" for my kitchen (again not received).

More worryingly, apparently the council wrote to me in April to give me full details regarding this.

I have not received any letter and, having checked with some neighbours, I am not alone.

I have tried unsuccessfully to contact the council for four days and am constantly starting at number eight in their telephony queue. I would imagine this must be a city-wide issue.

I have no problem with this new service and am happy to use it.

I also fully understand and appreciate the reasons behind it.

But can the council not make sure everyone is up to speed with new procedures before introducing waste inspectors with red stickers (as they state they intend to do on their website)?

I would be interested to hear if any other Belfast citizens have had similar problems.

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