I would like to dispute Ciaran Rogan's claims that they take complaints seriously.
My friend had trouble a couple of years ago with a bus driver informing her she shouldn't be on her bus. When she wrote to complain, she, of course, got nowhere.
I think its time we had a proper transport system and if that means competition, so be it.
Instead of writing these silly replies, do something and make us proud of our transport system.