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Report on City Airport glitch was disappointing

I WAS disappointed with The Belfast Telegraph's coverage of operations at George Best Belfast City Airport (News, December 22).

Technical difficulties were experienced on Tuesday with some emergency vehicles as a result of temperatures on the airfield reaching -12C.

The issue was rectified within 40 minutes and inconvenienced a small number of passengers.

To place this in context, in the past week we carried almost 20,000 passengers through the airport - largely without incident.

This is a tribute to our staff, who worked around the clock to ensure we reunited our passengers with loved ones this Christmas - in spite of unprecedented weather conditions.

The year 2010, rather than the "annus horribilis" you reported, will be remembered as a year of remarkable hard work by a very committed workforce.

We are one of the few UK airports to experience growth in 2010, this in spite of losing a third of our business with the departure of Ryanair in October.

Route expansion by our long-term partner airline flybe, along with the arrival of easyjet and bmibaby, is cause for celebration.

More joy is the opening of a £6m state-of-the-art departures lounge, security area and front-of-terminal facilities - part of a continuing development which, we believe, makes Belfast City Airport world-class and which has drawn praise from passengers.

Sensationalist reporting sells newspapers, but rarely tells the full picture.

BRIAN AMBROSE

Chief executive, George Best Belfast City Airport

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