Satisfaction at all time high
I agree with Megan Crowley (September 24) that tourism is hugely important to Belfast and excellent public transport has a big role to play in making visitors' experience here a positive and enjoyable one which they then will recommend to others and be sure to come back again.
All aspects of our bus and rail services have been enhanced in recent years - our passengers recognise this as many millions more choose to travel with us each year and tell us in independent research that customer satisfaction is at an all time high.
But we are not complacent.
If Ms Crowley has experienced any poor customer service, she can drop me a line with the details and it will be addressed.