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Tech users must be reassured on privacy

Last week, the chief of MI6 gave a rare briefing to journalists on the threat of cyber attacks, and defended the new Investigatory Powers Act, or "Snooper's Charter".

Government and businesses face a huge challenge to overcome consumer fears around privacy being eroded by technology.

Our research shows that two-thirds do not trust the Government with their personal data. Technology firms, including social media groups, are not far behind.

And almost one in five UK consumers told us they had been the victim of fraud, or hacking online.

It's clear that consumers understand sharing personal information is a necessary part of modern life, but the priority now must be to allay their anxieties about privacy, or risk alienating those who should benefit most from all this digital innovation.

CHRIS MCMILLAN

Partner, Oliver Wyman Digital

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