Belfast Telegraph

Sunday 20 April 2014

Ulster Bank's bosses failing its customers

I manage the accounts for a north Belfast SME, which has banked with the Ulster Bank for more than 100 years. The company even has a silver platter from the bank, thanking them for their business for more than 90 years.

I wrote to the Ulster Bank chief executive Jim Brown on March 28, highlighting our dissatisfaction over its new account management arrangement – we are now managed by a call centre, whose service is appalling.

Have I received a reply to my letter? No. Have I even received an acknowledgement? No.

As well as not providing my client with one cent of credit in these difficult times, it hasn't even the decency to reply to its customers' letters.

So we all know that the senior managers of Ulster Bank can't actually run a bank (witness its terrible financial results over the last years), but I can now report that they can't provide any sort of decent customer service, either.

FRED BELL

Newtownabbey, Co Antrim

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