Belfast Telegraph

Saturday 20 December 2014

Ulster Bank's bosses failing its customers

I manage the accounts for a north Belfast SME, which has banked with the Ulster Bank for more than 100 years. The company even has a silver platter from the bank, thanking them for their business for more than 90 years.

I wrote to the Ulster Bank chief executive Jim Brown on March 28, highlighting our dissatisfaction over its new account management arrangement – we are now managed by a call centre, whose service is appalling.

Have I received a reply to my letter? No. Have I even received an acknowledgement? No.

As well as not providing my client with one cent of credit in these difficult times, it hasn't even the decency to reply to its customers' letters.

So we all know that the senior managers of Ulster Bank can't actually run a bank (witness its terrible financial results over the last years), but I can now report that they can't provide any sort of decent customer service, either.

FRED BELL

Newtownabbey, Co Antrim

To email your letter to the Editor click here

COMMENT RULES: Comments that are judged to be defamatory, abusive or in bad taste are not acceptable and contributors who consistently fall below certain criteria will be permanently blacklisted. The moderator will not enter into debate with individual contributors and the moderator’s decision is final. It is Belfast Telegraph policy to close comments on court cases, tribunals and active legal investigations. We may also close comments on articles which are being targeted for abuse. Problems with commenting? customercare@belfasttelegraph.co.uk

Latest News

Latest Sport

Latest Showbiz