Belfast Telegraph

UK Website Of The Year

iOS 9.3: Why Apple update is stopping iPhone and iPad users clicking on links

Published 29/03/2016

Thousands of Apple users report that, after downloading iOS 9.3, they are unable to actually follow links to where they point
Thousands of Apple users report that, after downloading iOS 9.3, they are unable to actually follow links to where they point

The new iPhone update is leaving many people unable to click on links because of a problem with Apple’s software.

Thousands of people are reporting that, after downloading iOS 9.3, they are unable to actually follow links to where they point. Some report that they simply do nothing, while others have said that clicking on them causes apps and their phone’s software to break.

The problem appears to be related to the way that different apps make use of Apple’s universal links feature, which was introduced in iOS 9. That feature lets developers tell links to go to their app rather than to their website — clicking on a link to Wikipedia with its app installed will open the article in there, for instance.

But it appears that some apps that make heavy use of that feature — including Wikipedia itself, and others like Booking.com — are causing problems for the software. Some apps appear to have registered too many domains for the system to handle and are causing it to have issues.

The problem comes back again when iOS 9.3 is downloaded because when each time an update is installed the device reprocesses all of the domains that are supposed to be sent to apps rather than to the web. Because there are so many of them, the phone has trouble coping and that appears to lead the apps to crash.

It appears that installing problems apps might cause the issue to fix itself, though it may not do so immediately or at all. Some have also suggested that disabling JavaScript for Safari helps with the problem.

An Apple spokesperson said: “We are aware of this issue, and we will release a fix in a software update soon.”

Independent

Independent News Service

Your Comments

COMMENT RULES: Comments that are judged to be defamatory, abusive or in bad taste are not acceptable and contributors who consistently fall below certain criteria will be permanently blacklisted. The moderator will not enter into debate with individual contributors and the moderator’s decision is final. It is Belfast Telegraph policy to close comments on court cases, tribunals and active legal investigations. We may also close comments on articles which are being targeted for abuse. Problems with commenting? customercare@belfasttelegraph.co.uk

Read More