Belfast Telegraph

UK Website Of The Year

Phone scam costs victims £300 – even when they don't answer the call

Victims described receiving a call from an unfamiliar number starting with 0845 or 0853 and then receiving a large bill for a call lasting between three and 12 hours

Published 27/04/2016

Victims described receiving a call from an unfamiliar number starting with 0845 or 0853 and then receiving a large bill for a call lasting between three and 12 hours
Victims described receiving a call from an unfamiliar number starting with 0845 or 0853 and then receiving a large bill for a call lasting between three and 12 hours

Mobile phone customers are being charged hundreds of pounds for calls to scam numbers.

Customers are being charged up to £300 pounds for calls they insist they never made.

Victims who spoke to the Daily Mail described receiving a call from an unfamiliar number starting with 0845 or 0853.

The customer is rarely given the chance to answer, as the call lasts a fraction of a second and is recorded on their mobile as a missed call.

However, they have then received large bills showing they called the number back, with calls lasting between three and 12 hours.

Victims had no recollection of calling the number, and others said they did not even see the missed call.

One woman interviewed by the Daily Mail found she owed £375 for a call to an 0845 number.

When she queried the bill, Vodafone reportedly insisted she had been on the phone for 12 hours through the night.

Her phone only showed a missed call from the number, with no evidence she had phoned back.

It is currently unknown how the scam works.

A spokesperson for Vodafone told The Independent: "Since this is an industry-wide issue, we are working with the regulator Ofcom and the other mobile operators to identify and close down this issue as soon as possible.

"This is a scam and a fraudulent activity. We have taken proactive measures to ensure none of our customers affected are out of pocket, and we have identified and blocked the numbers related to the fraud."

The scam numbers have now been blocked on Vodafone and mobile phone watchdog Ofcom is investigating.

Independent

Independent News Service

Your Comments

COMMENT RULES: Comments that are judged to be defamatory, abusive or in bad taste are not acceptable and contributors who consistently fall below certain criteria will be permanently blacklisted. The moderator will not enter into debate with individual contributors and the moderator’s decision is final. It is Belfast Telegraph policy to close comments on court cases, tribunals and active legal investigations. We may also close comments on articles which are being targeted for abuse. Problems with commenting? customercare@belfasttelegraph.co.uk

Read More