Belfast Telegraph

Boost for Enniskillen as new deal saves over 200 jobs

By David Young

More than 200 jobs at a Co Fermanagh call centre have been secured after a deal was struck to transfer its management.

Liberty Insurance has transferred the running of its Enniskillen contact centre to international customer service management provider Teleperformance.

Last month, Liberty announced its intention to seek a third party to take over business operations of the centre as part of its all-Ireland rationalisation plans.

The move came after the Irish subsidiary of the Liberty Mutual Insurance Group (LMI), which took over the operations of Quinn Insurance in 2011, decided to withdraw from the Great Britain personal motor insurance market to focus on the Republic of Ireland.

That was accompanied with the announcement of 270 job losses through a voluntary redundancy programme - 250 south of the border and 20 of the 245 posts at the Enniskillen centre.

The remaining jobs in the Co Fermanagh operation have been retained through Liberty's deal with Teleperformance.

Enterprise Minister Arlene Foster welcomed the announcement.

She said: "The company's plans to grow the Enniskillen contact centre over the coming years is great news for the local area, bringing benefits to customers and the wider economy.

"Customer services are an important function for global companies like Liberty Mutual and the fact that they are retaining this service with Teleperformance in Northern Ireland is testament to the skills of our local workforce."

Belfast Telegraph