Belfast Telegraph

Call centre company creates 200 new jobs

By Symon Ross

Call centre company Teleperformance is to create 200 new jobs at its Newry base after signing up supermarket giant Sainsbury’s as a customer.

French-owned Teleperformance will provide helpline and customer service facilities for the supermarket’s first phase of adding non-food products to its website.

The firm is based at the same site as Sainsbury’s Newry store at The Quays Shopping Centre.

Adam Gould, commercial sector director at Teleperformance, said: “This is a real boost for the local area and for Teleperformance. We are delighted to be extending our commitment to Sainsbury’s and look forward to welcoming new colleagues and implementing the new programme.”

The contract will help replace the recent loss of business from pay-TV operator Setanta Sports, which went into administration, and Irish toll road operator eFlow.

A spokeswoman said the jobs created by the Sainsbury’s contract will all be new positions.

Jobs are also being created at the firm’s Newry and Bangor sites on the Government’s national swine flu hotline after the Department of Health last week chose Teleperformance as one of its outsourcing providers.

The contact centre firm now employs around 2,000 people at its two Northern Ireland offices and said the latest news is in line with its announced earlier this year to create 610 new jobs in the province by the end of 2011.

Enterprise Minister Arlene Foster said: “This is a clear indication that Teleperformance is on track with its growth plans and today’s news provides a welcome boost to the local economy.”

Sainsbury’s newly-improved site will initially offer 4,500 home and lifestyle products, rising to 8,000 by September. To coincide with the launch customers will be offered a customer service line which will be managed through the Newry call centre.

David Davidson, regional operations manager for Northern Ireland, said: “We are delighted to be creating these additional jobs in Northern Ireland. Teleperformance in both Newry and Bangor manage a number of Sainsbury’s call centre services. We have also recently taken on more than 100 new colleagues for the west Belfast store opening late summer. This call centre job announcement shows our commitment to Northern Ireland in all capacities.”

Belfast Telegraph