Belfast Telegraph

Consumers are offered new free service for complaints

By Vicky Shaw

Consumers are being offered a new free ombudsman service which will resolve complaints ranging from problems with retailers to issues with a second-hand car.

The new Consumer Ombudsman will have a broad remit to deal with a range of complaints, with "no problem being too small".

It will deal with consumers' problems with airlines as well as issues with home maintenance, retailers, second-hand cars and car repairs as well as servicing.

The Consumer Ombudsman is a web-based complaints handling service available at

Ombudsman Services, which has been operating as the ombudsman in energy as well as running schemes in communications, property and copyright licensing, has launched the new service.

Lewis Shand Smith, chief ombudsman at Ombudsman Services, said: "Our research shows that as a nation we're complaining more than ever before, but that frustratingly we don't always know where to go.

"As a result, we've opened our doors to complaints in any sector."

Belfast Telegraph

Weekly Business Digest Newsletter

This week's business news headlines, directly to your inbox every Tuesday.