Belfast Telegraph

Contract saves 150 jobs at transplant call centre

By Clare Weir

More than 150 jobs will be safeguarded in Northern Ireland after an international call centre firm secured another three-year contract with the NHS's Blood & Transplant service following a gruelling tendering process.

The contract will begin on September 1, 2014 and will run until the end of August 2017, with staff continuing to deal with inquiries and appointments from potential and current donors, and questions relating to organ donation and transplantation.

Teleperformance operates 110,000 computerised workstations, with close to 149,000 employees across around 230 contact centres in 46 countries, and serving more than 150 markets.

It manages programmes in 63 languages and dialects on behalf of major international companies operating in a wide variety of industries, and it has around 8,000 people in England, Scotland and Northern Ireland.

In Northern Ireland, the company has been in operation for over 12 years, initially based at Bangor and more recently at Newry, and currently employs around 2,000 people. The company said the new contract would mean more than 150 jobs would be safeguarded for Teleperformance employees based in Northern Ireland.

Last month, politicians based in Newry claimed jobs could be lost after the company allegedly lost a contract with the technology giant Samsung. Rachel Robinson from Teleperformance UK, said the firm had enjoyed a long-established and very successful partnership with NHS Blood & Transplant for over 15 years.

"We look forward to building on the important partnership we have with NHS Blood & Transplant to continue to grow, transform and deliver an excellent service to the UK public for this critical service," she said.

Ian Hamerton, head of donor services with the NHS, said: "The contact centre service supplied to NHS Blood & Transplant by Teleperformance enables us to communicate with our customers across a number of different communication channels, including a multi-award-winning social media programme."

Belfast Telegraph