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Money Matters: CAB files complaint about 'misleading' broadband ads

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BT is to create 1,000 new apprenticeships and graduate jobs this year

BT is to create 1,000 new apprenticeships and graduate jobs this year

BT is to create 1,000 new apprenticeships and graduate jobs this year

Adverts for broadband services from BT, Sky and Talk Talk have been criticised by a charity for not making the real costs clear.

Citizens Advice has complained about three ads to the Advertising Standards Authority, saying that promises of free or cut-price broadband deals for a set time are misleading, meaning consumers buy contracts that turn out to be more costly.

The adverts appear to offer deals ranging from free to £4.50 a month, but the actual average price per month during the contracts ranged from £19 to £29. One contract, advertised only as "Free for six months", would have cost £500 over 18 months once installation fees and line rental were factored in.


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