Ofcom boss warns net and phone providers
Ofcom's new chief executive is to warn the industry that it must improve its service to customers, who still find it "too difficult" to change provider and cancel contracts.
In her first speech since being appointed as the head of the media regulator, Sharon White will say that although customer service has improved, consumers remain frustrated with services that are now essential.
Speaking at a conference hosted by consumer group Which?, Ms White will say: "When Ofcom was established, access to a reliable internet connection and mobile phone was nice to have.
"Now it is essential to the functioning of the economy, to the way people work and live their lives.
"Improving delivery to consumers doesn't just fall at the feet of the regulator. The delivery of first-class communications services is primarily the responsibility of providers."
She will tell providers that they must giving consumers better information.