Belfast Telegraph

Plans to make mobile provider switch easier

By Staff Reporter

Mobile phone users will be able to switch providers more quickly and easily under plans to encourage increased competition in the market.

Regulator Ofcom has proposed two options to overhaul switching for the UK's 47 million mobile customers, saying it was "unacceptable" that users were missing out on better deals because they feared the "hassle" of moving or had a difficult experience in the past.

Ofcom said its preferred option was a provider-led process, which would place responsibility for the switch, including the transfer of a customer's mobile phone number, entirely in the hands of their new company.

Belfast Telegraph