Belfast Telegraph

TeleTech seeks to take on nearly 200 staff at call centre

By John Mulgrew

A US call centre firm is trying to recruit almost 200 new staff for its Belfast base.

TeleTech in Colorado is hiring new staff for its Duncairn Gardens base. It comes after it landed a major a contract to work with an international mobile phone operator last year.

The firm provides customer service for a host of companies across the world.

But the recruitment comes two years after the loss of a major contract led to 197 jobs being cut at the call centre.

In June last year the firm also said it was creating 140 new jobs at the Belfast base.

The company has been operating at Duncairn Gardens since 2001.

According to the company the new positions are "great for people with customer service experience and those looking to start a career" with the firm.

In 2014 it was revealed that a third of staff at TeleTech could be out of work after the company lost a major contract to provide European customer support services for the car maker Nissan

The contract has gone to the French company B2S.

One employee at the Duncairn Gardens offices told the BBC that workers have been told they could take up employment with B2S. But it is thought that would involve relocating to France.

Elsewhere, Northern Ireland's call centre workforce is increasing significantly.

In October it was announced 800 new jobs are being created in Co Fermanagh by Teleperformance.

That's the largest single announcement outside of Belfast in 12 years.

The international customer service firm took over management of the Liberty Insurance contact centre last year in Co Fermanagh.

That secured the existing 200 jobs at the site.

The new jobs are said to be worth £12m to the Northern Ireland economy, and will average just under £15,000 in salaries.

Teleperformance has already said it plans to create the new jobs by 2018.

The company currently runs five UK offices, three of which are in Northern Ireland.

Aside from the Enniskillen centre, the firm's two other call centres are based in Newry and Bangor.

Belfast Telegraph