Danske Bank forms unit to tackle growing cyber crime
Danske Bank has set up a new specialist fraud and cyber crime team to help combat the rising threat to customers from international fraudsters and criminal gangs.
Northern Ireland's biggest bank announced yesterday that the new eight strong anti-fraud team will focus on educating customers and wider society about the complexity of new types of fraud.
It will also be available to engage with customers that fall victim to such attacks or who think they may be being targeted.
The bank has already stepped up efforts to alert customers of the varying and increasingly sophisticated forms of fraud.
On Thursday the lender warned customers how criminals were issuing fraudulent text messages claiming to come from Danske Bank.
The bank said the texts may even appear amid a chain of genuine texts from Danske.
Vicki Hassan, who oversees transaction banking at the Danish-owned lender, said the new anti-fraud team features a combination of expertise in card, ATM, cheque and payment fraud, led by newly appointed fraud and cyber crime manager Chris Wynne.
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"Fraud and cyber crime are growing threats to our customers and our business," she said.
"All banks are seeing a rise in attacks, with people tricked into revealing personal details or having their information stolen."
Ms Hassan said the bank wants to have a team of people in place to directly talk to customers if they are targeted by a scam.
"People don't realise that the majority of fraudsters aren't sitting in their bedrooms in Northern Ireland," she added.
"We've seen payments going to China, Russia, the US and beyond in scams operated by well-resourced organised crime gangs using sophisticated social engineering techniques to exploit people's weaknesses. It is something all of us must be wary about."