Belfast Telegraph

Firstsource relocates 150 staff to new £1m Belfast office hub

Mark Slaughter (second from right), director general for investment, Department for International Trade, with (L-R) Sean Canning, Laura Hourican and Kieran Long from Firstsource Solutions
Mark Slaughter (second from right), director general for investment, Department for International Trade, with (L-R) Sean Canning, Laura Hourican and Kieran Long from Firstsource Solutions
Ryan McAleer

By Ryan McAleer

A global outsourcing company has unveiled its new £1m office hub in Belfast with the potential to bring 450 new jobs.

Firstsource Solutions has opened a new hub in Olive Tree House on Fountain Street, one of the areas in Belfast city centre to feel the impact of the August 2018 Primark fire.

The upgraded premises is capable of housing 600 people.

The Indian-owned company has already relocated 150 staff to the building, where it provides customer support for Sky customers in the Republic.

Firstsource is one of Northern Ireland's largest private employers with close to 2,000 staff across Belfast and Londonderry, providing call centre services for companies such as RBS, Ulster Bank and mobile phone network GiffGaff.

The group is planning further growth across the UK, with up to 450 potential job opportunities across customer service, human resources, IT and general management roles.

Firstsource's UK operation works across the banking, financial services, insurance, telecommunications, media, utilities and healthcare sectors.

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Sean Canning, chief operational officer for customer management at Firstsource Solutions, said: "This significant investment will enable us to support and upskill local talent, offer career progression, support the local economy, win new business and continue to support existing clients with world-class customer management.

He said: "Our new location at Olive Tree House is a welcome addition to a part of the city where commercial businesses have struggled in recent months due to the well-publicised fire at Primark.

"We are looking forward to bringing footfall back into this area and supporting local businesses further.

"Belfast is a vibrant city and Firstsource is making an important contribution to its future through our innovation and digital capabilities as we help businesses advance customer experience through automation, analytics and process improvements."

Graham Stuart, Minister for Investment within the Department for International Trade, welcomed Firstsource's commitment to the UK. "Their new investment will help support jobs and drive growth at home and abroad, as their business goes from strength to strength," he said. "This signals a strong vote of confidence in the Northern Irish economy and my department will continue to work hard to ensure the benefits of global investment are felt in every part of the country, and the UK maintains its position as the top destination for foreign direct investment in Europe."

Belfast Telegraph

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