Belfast Telegraph

Most Ryanair passengers 'have now been refunded or transferred to other flights'

By Holly Williams

Crisis-hit Ryanair has said 98% of customers impacted by its flight cancellation fiasco in September and October have been refunded or transferred on to other flights or transport.

The airline said in a flight traffic update that the remaining 2% of customers affected over the first two months of disruption have yet to contact the group.

Ryanair has been under heavy fire since it announced last month that 2,100 flights would be cancelled in September and October - up to 50 a day - due to an error over pilot holiday rosters.

It delivered a further blow last week when it said an extra 18,000 flights for the winter season were cancelled - a move that will hit 400,000 customers.

In its latest update, Ryanair apologised again for the disruption, which has ruined holiday plans for swathes of its customers.

Kenny Jacobs, chief marketing officer at Ryanair, said: "We have now refunded/re-accommodated 98% of customers who were impacted in September and October.

"The remaining 2% of affected customers have yet to contact us.

"We again sincerely apologise to our customers for these deeply regretted cancellations."

The firm's September traffic figures, which include the initial 2,100 cancellations announced, show passenger traffic grew 10% to 11.8 million.

Its load factor - a measure of how well it fills its planes - improved to 97% from 95% a year earlier.

Belfast Telegraph