Belfast Telegraph

Ulster Bank online issue 'resolved and no customers out of pocket,' says bank

Ulster Bank customers have reported being unable to access their accounts.
Ulster Bank customers have reported being unable to access their accounts.
Jonathan Bell

By Jonathan Bell

The Ulster Bank apologised but said no one was left out of pocket after its online services were hit by problems on Friday morning.

The bank said the issue had been resolved just after 10am.

In an earlier tweet the bank said it was aware of issues with its Anytime and Mobile Banking services and was working hard to fix them.

It said telephone banking and cash machines were still available. The bank's website was also unavailable. Problems were also reported in the Republic of Ireland.

A number of people vented their frustrations on social media sites about not being able to access their accounts. Millions across the UK and Ireland were said to be affected as the issued also affected Nat West and RBS customers.

In a statement to the Belfast Telegraph, the Ulster Bank said: "We would like to apologise to customers who experienced issues logging into their online and mobile banking accounts this morning. The issue has now been resolved and no customer will be left out of pocket as result of this.”

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The problem arose as RBS and Nat West - which is part of the same group as the Ulster Bank - also said their online services were down.

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In a statement sent to customers Nat West said: "We are sorry if you are having trouble getting into our online banking or mobile app.

"We are working hard to resolve the issue. You can still access your account through telephone banking or alternatively you can visit one of our ATMs."

The glitch came a day after some Barclays customers were left struggling to log in to their accounts due to a technical problem.

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