Belfast Telegraph

Northern Ireland banking 'has regular IT failures'

Banks and building societies in Northern Ireland are regularly being hit by IT or security failures that potentially stop customers making payments every day, a Which? Money investigation has found. (PA Archive)
Banks and building societies in Northern Ireland are regularly being hit by IT or security failures that potentially stop customers making payments every day, a Which? Money investigation has found. (PA Archive)

By Vicky Shaw

Banks and building societies in Northern Ireland are regularly being hit by IT or security failures that potentially stop customers making payments every day, a Which? Money investigation has found.

The consumer champion found there were 302 incidents across the UK that potentially prevented customers from making payments in the last nine months of 2018.

It said Barclays reported the most major incidents (41), followed by Lloyds Bank (37), Halifax/Bank of Scotland (31), Natwest (26), RBS (21) and Ulster Bank (18).

Other banks hit included Santander (16), Nationwide Building Society (5), First Trust Bank (4), Danske Bank (2) and Bank of Ireland (UK) (2).

Which? argued that the findings highlight the need for a single regulator to be given the statutory duty to protect access to cash and build a sustainable cash infrastructure for the UK as a "vital back-up" while digital banking is vulnerable to failures.

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