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Thousands contacted by HSBC over debt collection fees

Thousands of consumers who may have paid unreasonable debt collection charges have been contacted by HSBC, which has voluntarily agreed to extend a redress scheme, the Financial Conduct Authority (FCA) has said.

Customers may have lost out by paying charges imposed by HFC Bank (HFC) and John Lewis Financial Services Limited (JLFS) - which are both now part of HSBC UK Bank.

HSBC confirmed that in May 2019 around 18,500 customers who had not previously been contacted were written to, the FCA said.

Customers who fell into arrears were referred to solicitors.

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