Mobile banking on phones and tablets will become more popular than internet banking on computers next year, a report predicts.
At present, 41% of current account holders are likely to use mobile banking on a regular basis while 42% are likely to use internet banking on their computer, according to the findings.
By 2019, 47% of current account holders will be likely to use mobile banking on a regular basis while 36% will be likely to use their computer regularly to manage their current account, the report predicts. Changes in behaviour by older people are driving the changes, the research said.
CACI said on average, people visit their bank branch five times per year. Rural and coastal areas are likely to see the biggest jump in digital banking, CACI predicts.